We're so excited to share that we now have a brand new customer portal where you can log-in and request bookings, manage your account, view report cards, upload vaccination records and more!

There is also a free mobile app that you can download from the Apple App Store and the Google Play Store so you can easily access the portal for all of your booking needs.

How to get started with  our new Pet Parent Portal

Are you accessing the portal through a web browser?
The portal can be accessed by clicking this link: 
thefarmpetretreat.portal.gingrapp.com​

For existing customers who were brought over from our previous booking system, click the link above, enter the email address you have on file with us and click Reset Password.

You will receive an email asking you to "Set Password". Click that button and you will then be asked to enter a password and confirm that password.

**If you have any issues changing your password or logging in to the system, contact us and we can set a temporary password for you.

Once your password has been reset, you will automatically be logged in to the new Pet Parent Portal!

If you do not already have a customer portal account, you can create one from this page by choosing the "Sign Up" button.

This quick tutorial video outlines the basics of using the new portal via a web browser. You can also find additional details in this article.​

All dogs boarding at the farm pet retreat must be up to date on annual vaccines including rabies , as well as have there Bordatella vaccine (canine cough). You must provide us with proof of vaccinations upon your arrival.

If you have any questions, feel free to Contact Us.

Are you accessing the portal through the Gingr Pet Parents Mobile App?
You can download the free mobile app by searching for "Gingr for Pet Parents" in the Apple App Store or Google Play Store.

To access the customer portal using the app, you will need to use the invite code 707046. 

Once you have downloaded the Gingr for Pet Parents app from the Apple App or Google Play store, you will need to enter the invite code provided and then tap Continue. 

After the invite code has been entered successfully, you will be immediately taken to the portal login page where you can sign in using the email address that you have on file with us.

If you do not already have a customer portal account, you can create one from this page by choosing the "Sign Up" button.

This tutorial video outlines the basics of using the new portal via the app. You can also find additional details in this article.​